Need help? We're here for you—24x7, 365 days a year, wherever you are.
UC4 goes above and beyond to ensure you get the answers you need, when you need them. Your satisfaction is our top priority, and we'll work to resolve your issues as soon as possible. We maintain two regional support centers—one in the U.S. and one in Europe.
95% of our customers would buy UC4 again!
UC4 Customer Survey, December 2008
As a UC4 customer, you can use the UC4 Support Zone to find everything you need to make sure you're using our solutions to their fullest potential. You'll also find information about the latest UC4 product developments, including sneak previews , announcements about exclusive customer events, and more.
Multiple levels of support are available to meet your needs:
- Standard support: Available during the support center’s business hours in your region. 24x7x365 support is available on a billable basis, with guaranteed response times for each priority level. Free access to UC4’s web knowledge base is available 24x7.
- Extended support: Includes standard support, plus 24x7x365 access and guaranteed response times for Priority 1 and 2 requests.
- Premium support: Includes standard and extended support, plus a designated senior support advocate, regular reports and reviews of trouble tickets, and the ability to take Priority 3 and 4 issues to our other support centers during local business hours for faster resolution.
Want to learn more? Contact us to learn how we can meet your Intelligent Service Automation needs.
Access the UC4 Support Zone
Are you a UC4 customer and having trouble logging in? Please click here and fill in the request form or send an email to support@uc4.com. We'll get back to you right away!
"In the course of setting up these jobs, we discovered that UC4's technical support was very good. Their people are very knowledgeable and are available in sufficient numbers to provide a quick response—even during busy times."
Roger Shaw, Database Administrator
KLA-Tencor, USA
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