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The growing complexity of today’s IT environments makes it hard to monitor service level agreements (SLAs) closely enough to prevent costly violations. Automation can help—but all automation platforms are not alike. To be able to both detect emerging problems in real time and resolve them rapidly, before they result in SLA violations, you need an intelligent automation platform—one that can sense and respond proactively. You need UC4 Service Level Governor.
By combining real-time monitoring and analysis with intelligent decision making, UC4 Service Level Governor delivers consistently high service levels. It will monitor your business and IT processes end-to-end; use its Complex Event Processing (CEP) engine to identify event patterns that could lead to problems; and proactively resolve them before SLA violations occur. For example, it might avoid an SLA violation by automatically provisioning additional resources or reprioritizing other workflows. At the same time, it will send out preemptive alerts, to keep you apprised of the situation.
UC4 Service Level Governor includes three key components to simplify the process of working with and managing SLAs: a service-level management wizard that provides a dashboard overview of SLA rules and automated actions; a real-time monitoring dashboard that provides a comprehensive overview of fulfilled and violated SLAs; and a reporting dashboard that tracks the fulfilment or violation of SLAs over extended periods of time.
With UC4 Service Level Governor, you’ll be able to deliver on your SLA commitments and prevent costly penalties.
UC4 Benefits
- Manage your service levels proactively, in real time, to deliver the highest quality of service
- Gain real-time visibility of SLA status across the enterprise
- Orchestrate business processes, applications, and infrastructure through a single pane of glass
- Improve utilization and throughput, optimizing performance and reducing costs
- Meet the needs of both business users and IT stakeholders with dashboard views customized for each audience
