Service Level Management: Predictive Alignment of IT Performance and Service Levels

When you’re managing a complex IT environment—perhaps consisting of a combination of legacy systems, in-house applications, Web services, virtual machines, and cloud services—meeting your service level agreements (SLAs) can be a challenge. Despite your best efforts, you may find that you’re unable to avoid the costly penalties triggered by SLA violations.

Add to this the constantly changing market dynamics and customer demands you have to deal with, and it becomes clear that ensuring that all your SLAs are met requires a degree of agility that is possible only with extensive automation.

Automation alone is no longer enough. You need an intelligent automation platform—one that is able to detect emerging patterns and respond to them in real time, heading off potential problems before they result in SLA violations.

The UC4 Service Level Governor does all of the above by combining real-time monitoring of service levels, insight into end-to-end business and IT processes, and intelligent decision making. Its Complex Event Processing (CEP) engine enables it to predictively manage your IT infrastructure—optimizing performance and service delivery, providing real-time visibility of SLA status across the enterprise, and helping you avoid costly penalties. In addition, by aligning business needs with IT delivery, it delivers optimal performance. For example, if UC4 Service Level Governor senses that downstream processes will need more resources than are currently available, it can automatically provision additional virtual machines to provide the needed processing power, and then de-provision them when they’re no longer needed, thereby avoiding server sprawl. For more information on how it works, see UC4 Service Level Governor—and find out how UC4 can help you optimize service delivery while reducing your costs.